Dog walking/Pet sitting/Home visit/Pop-ins
Terms and Conditions
Karen Ann's - Paws for thought (hereafter referred to as Karen Ann’s or we).
We have an online scheduling system, which is designed to provide you with a more convenient and improved customer experience.
After you have had a free consultation, we will require your email address and full name to set up your customer account. You’ll be sent a email with some instructions and a link to add your own password and be provided an account number, to register with us, please sign into your account to fill out your and your pets' details.
Online portal:
To add these details, sign on and find and tap on the menu icon (three horizontal lines), then click “my information” to be shown the following for completion:
🐾Contact details
🐾Emergency Contacts
🐾Access to Property.
🐾Visit Routine
🐾Supplies
🐾House Sitting
🐾Vaccinations
🐾Contracts and Forms
Some of this information may not be applicable to every customer, but most importantly, please add your pet’s details and vaccination information to ensure our compliance with insurance requirements; click on “+ Pet" so we can provide the best service for you and your pet.
General Information:
Karen Ann’s provides a full range of pet care services to help with your pet care needs from Monday to Friday (weekends, pet sitting only). These include walking your dog; home visit where we offer to care for your pet whenever you cannot get home or are away.
Your pet will receive the best care, time, and attention for their individual needs, as they are a part of your family!
We will provide as much notice as possible of any periods where we would be unable to provide the service, the only exception being unforeseeable circumstances, such as illness. Notice of this will be given as soon as is possible by phone, text, or email, as appropriate.
Our staff have undergone DWSA training, canine first aid training, are DBS checked and fully insured to provide our services.
Permissions:
• Our clients will be deemed to have accepted Karen Ann’s terms and conditions (as laid out here) on booking of our services.
• Our client gives Karen Ann’s permission to enter their property to carry out the booked service at the arranged date and time, where applicable.
• Our client must provide Karen Ann’s with a name and contact telephone number of someone capable of deciding any action relating to their pet/s in an emergency. A nominated vet’s details will also be recorded, and they will be contacted if we are unable to communicate with our client or their representative. Please note that in an emergency we will use any nearest vet.
Dog safety, security, and health:
• All dogs must wear a collar and tag with the telephone number / owner engraved upon it.
• Dog/s must be in a secure location prior to collection by the dog walker. Loose in a garden does not constitute this.
• All dogs must be provided with a well-fitting collar / harness. Karen Ann’s staff will not be held liable for any injury or damage caused or incurred by our client’s dog escaping due to an ill-fitting or faulty collar / harness.
• Karen Ann’s will not confirm any booking until there has been a prior consultation with the owner, who must disclose any behavioural or medical condition/s. This would include, but is not limited to, aggression, possessive behaviour, lack of discipline training and conditions such as incontinence, chronic vomiting, or travel/mobility problems.
• Karen Ann’s staff must be informed if your dog does or has EVER required a muzzle, and this should be made available for use at our discretion.
• Karen Ann’s reserves the right to refuse or discontinue walks for any dog, if deemed necessary for the safety of other dogs or persons/individuals/staff.
• Where possible, walks are carried out in forest and parkland, where dogs can be safely walked off the lead if applicable.
• We walk a maximum of three dogs from the same household per walker to ensure a safe and enjoyable walk for all dogs in our care.
• Unless there are exceptional circumstances walks are at least one hour in length, not including pick up and drop off.
• In extreme weather conditions (e.g., very hot weather or heavy snow) walks may be shortened, or postponed/rearranged or cancelled if deemed unsafe for your dog and/or the member of staff (walker), and will be judged at the time to ensure the comfort and welfare of the dog/s. This will be at the dog walker’s discretion but will be advised on the day if deemed necessary.
• All dogs being exercised must be fully vaccinated (including Kennel Cough) and be on regular flea and worm control treatment.
• Clients must inform Karen Ann’s if their dog contracts any infectious condition (e.g., Kennel Cough, Conjunctivitis). Any dog with an infectious condition will not be walked until cleared to do so by a vet.
• Towels should be provided if you wish your dog to be wiped down following the walk especially in adverse weather.
• Though we endeavour to ensure the safety of all dogs, letting dogs walk off the lead carries a risk, therefore we will only do this with your express permission, and with our “off the lead consent form”, that must be signed and completed, and this will remain at the discretion of Karen Ann’s staff.
• The client agrees that, in admitting their dog, Karen Ann’s has relied on the client’s representation of their dog’s good health or any aggression or threatening behaviour towards persons or other dog/s, and as such indemnify Karen Ann’s in full against any liability arising from such harm or damage to third parties.
Cat safety, security, and health:
• We will act for you in your absence if we are unable to contact you.
• We do recognise that cats are independent creatures and, as such, often are left to come in and out freely. Unfortunately, accidents do happen and as such we cannot be held responsible for the safety of any cat that has this freedom.
• If your cat/s need to be let in, i.e., do not have a cat flap, but are let out anyway, we will do our very best to call and ensure we’ve seen them, and will wait a reasonable amount of time, carry out duties and, if the cat hasn’t returned home, we will have to leave. We will endeavour to ensure the cat is in, but we cannot, of course, guarantee it.
Insurance:
All walkers and vehicles are insured for the safe care and transport of your animal. Animals are fully insured to travel in any vehicle driven by your pet carer. Unless you state otherwise, these terms and conditions assume that you, the client, have given permission for this.
Karen Ann’s and its members have comprehensive insurance covering public liability, however we advise all clients to have their pets insured and reserve the right to refuse a booking, or request that a waiver form be signed, for any animal that is not insured.
• Karen Ann’s has Public Liability Insurance, which will cover injury and damage to third parties up to a maximum of £5M Limit of Indemnity.
It is a condition precedent to liability that all locks, security and protective measures are put in operation whenever the property is left unattended. It is the client’s responsibility to ensure that their property has all the appropriate security, locks, and alarm systems, and that any cameras for their security are suitably maintained. Karen Ann’s will not be liable for any such security failures.
Karen Ann’s asks for an emergency contact if any security features are found to be or deemed faulty and need your immediate attention.
Keys:
One set of keys must be provided. For dog services – keys retained by your walker will be kept securely and will only be marked with the name of your dog and an office code.
Parking Permits:
If permits for parking are required in your area (for example if your residential area is in a restricted parking zone), for any service where pet visits at your home may be necessary for a period, these permits must be provided. Any pet visits, puppy care, cat care etc. will require this.
Bookings:
You can contact us on 07875 741233 / 07707853060 or info@karenanns.co.uk
Price list :
Solo walk and or Small group walk - (no more than 4 dogs on a social group walk*):
1 Hour Solo/Group walks:
1 dog / one to one walk - £15.00
2 dogs (same household) - £22.00
3 dogs (same household) - £29.00
4 dogs (same household) - £36.00
Cat visits and puppy pop-in's and Elderly dog:
1 Hour pet visit/pop-in:
1 Pet/dog - £15.00
2 Dogs (same household) - £22.00
3 Dogs (same household) - £29.00
4 Dogs (same household) - £36.00
30 Minute Pet Visit/ pop-in:
1 Pet /dog - £11.00
2 Pets/Dog (same household) - £14.50
3 Pets/Dog (same household) - £18.00
4 Pets/Dog (same household) - £21.50
Pet sitting within their own home:
Cats & dogs
Overnight stay: 5.30pm to 8.30am includes an evening and morning walk and morning and evening routines - £75
We also offer a full 24 hour “live in” service - £185
If you would like additional services throughout the day please choose from our walks above or from our additional services below.
Additional services /care visits :
2 hours House Sitting/walk/care visits £30
3 hours House Sitting/walk/care visits £45
4 hours House Sitting/walk/care visits £60
Administration fee will only be applied when:
Last minuet notification of services needed/changes, less then 48 hours' notice given there will be an admin fee of £6 , added to account, and will be displayed as “Short Notice Admin Fee” on the invoice.
Payment:
Billing / Invoices agreement on a monthly payment for service provided to you, these should be paid within 14 days of receipt.
You can use the following methods:
Online transfer (BACS), Debit/credit card*, PayPal*, Cash.
*For Debit card and PayPal payments, we are charged an admin fee for the facility to make payments easier for you, so unfortunately and regrettably we will have to pass this fee on and as such this will incur a 3% charge for each transaction.
Cancellation and payment policy:
Cancellation periods apply, following these general conditions:
Daily services cancellation period charge:
Dog walking & visits: 3 days prior to appointment date £0
2 days before or on the day. 50% of charge
1 days before or on the day. 85% of charge.
Failure to pay for services provided to you within 14 days of date of invoice, we have the right to suspend providing the service until payment has been made.
If after this, further failure to make payment occurs you will incur an overdue charge of an additional 15% of the total owed.
Karen Ann’s has the right to end the contract with you if payment is not made or no attempt to pay has been made by yourselves.
Communication policy
Urgent communications will be made by text or email or the “WhatsApp” app, as required and necessary.
It is also helpful to follow Karen Ann’s, on social media for more information.
https://www.facebook.com/4Pawsforthought/
https://www.ticktok.com/@karenannspft/
https://www.instagram.com/@karenanns2016/
Acceptance of these T&C’s
Using Karen Ann’s services constitutes acceptance of these terms and conditions, which may change at any point and we will ensure the latest version is available to you. Please do not hesitate to contact us for an up-to-date copy of them. We do everything we can to provide a professional, caring service. If you have any feedback that might help us improve our service, please let us know.
Last Updated:
1st July 2020, 8th July 2021, 5th November 2022, and 4rd March 2023.
6th January 2024, January 9th 2025